Contact information
Contact Information
VÉRO Coffee & Tea Co.
At VÉRO Coffee & Tea Co., we are committed to providing exceptional customer service and a seamless shopping experience.
Whether you have questions about our premium coffee, tea, mugs, subscriptions, or an existing order, our customer support team is here to assist you.
Customer Support
For general enquiries, product information, order assistance, or customer support, please contact us using the details below.
Business Name: VÉRO Coffee & Tea Co.
Email: Verohelpco@gmail.com
Business Location: Western Australia, Australia.
Response Time: We aim to respond to all customer enquiries within 1–2 business days.
Order & Shipping Enquiries
If you have questions regarding your order, shipping status, or delivery, please contact our support team with your order number and the email address used at checkout.
Please note that some VÉRO products are fulfilled by separate shipping partners. Coffee, tea, and mugs may arrive in separate packages, with different tracking numbers and delivery dates.
For orders shipped within the United States:
- Standard shipping is $4.99 USD for orders under $50.00 USD.
- Free standard shipping applies to orders of $50.00 USD or more.
- Shipping charges apply once per order, even when products are delivered separately.
For more information, please refer to our Shipping & Fulfillment Policy.
Returns, Refunds & Damaged Products
If you receive a damaged, defective, or incorrect product, please contact us at Verohelpco@gmail.com.
When contacting us, please include your order number, a description of the issue, and photographs where applicable.
Return requests are subject to our Return & Refund Policy, including eligibility requirements and exceptions for perishable products such as coffee and tea.
Please contact us before returning any product. Unauthorised returns may not be accepted.
Subscription Enquiries
For assistance with coffee or tea subscriptions, including recurring orders, billing enquiries, or cancellation requests, please contact our customer support team.
Subscription changes and cancellations are subject to the subscription terms presented at checkout.
Business Enquiries
For business-related enquiries, collaborations, or partnership opportunities, please contact:
Email: Verohelpco@gmail.com
Subject: Business Enquiry – VÉRO Coffee & Tea Co.
Our Commitment
At VÉRO Coffee & Tea Co., customer satisfaction, transparency, and trust are important to us.
We strive to provide clear communication, reliable assistance, and a positive experience with every purchase.
Thank you for choosing VÉRO Coffee & Tea Co.
VÉRO Coffee & Tea Co.
Elevating your everyday coffee & tea experience.