Shipping policy

Shipping & Fulfillment Policy

VÉRO Coffee & Tea Co.

Last updated: October 10, 2026

At VÉRO Coffee & Tea Co., we aim to provide a reliable and straightforward shopping experience. Our coffee, tea, and drinkware are carefully prepared and shipped through our trusted fulfillment partners.

1. United States Shipping Rates

We offer the following standard shipping rates for orders delivered within the United States:

  • Orders below $50.00 USD: $4.99 USD standard shipping.
  • Orders of $50.00 USD or more: FREE standard shipping.

Free shipping eligibility is calculated based on the order subtotal after discounts and before taxes and shipping charges.

Shipping charges apply once per order, even when products are shipped separately.

2. Order Processing & Estimated Delivery

Orders require processing before shipment.

Coffee & Tea

  • Processing time: Approximately 3–5 business days.
  • Shipping time: Typically 1–5 business days after dispatch.
  • Estimated total delivery: 4–10 business days.

Mugs & Drinkware

  • Processing time: Typically 3–5 business days.
  • Estimated shipping time: 3–6 business days after dispatch.
  • Estimated total delivery: 6–11 business days.

Delivery estimates are not guaranteed and may vary due to fulfillment requirements, carrier delays, holidays, weather, or other circumstances beyond our control.

Business days generally exclude weekends and public holidays.

3. Separate Shipments & Product Bundles

VÉRO Coffee & Tea Co. partners with different fulfillment providers for our coffee, tea, and drinkware.

Orders containing multiple product categories, including our Coffee + Mug Bundles, may be fulfilled and shipped separately.

As a result:

  • Products may arrive in separate packages.
  • Each shipment may have its own tracking number.
  • Packages may arrive on different dates.
  • Customers will not incur additional shipping charges because of separate fulfillment.

The standard shipping charge of $4.99 USD applies once to eligible orders below $50.00 USD. Orders meeting the $50.00 USD free shipping threshold qualify for free standard US shipping.

4. Order Tracking

Once your order has shipped, tracking information will be provided when available.

Orders shipped in multiple packages may receive separate tracking numbers and delivery updates.

Please allow time for tracking information to become active after dispatch.

5. International Shipping

International shipping availability, rates, and delivery times depend on the destination and product.

Where international shipping is available, applicable shipping charges will be displayed during checkout.

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are generally the customer’s responsibility unless otherwise stated at checkout.

International delivery times are not guaranteed. Refund requests involving international shipments will be reviewed under our Refund & Return Policy and applicable consumer protection laws.

6. Shipping Delays

Although we aim to deliver orders within the estimated delivery windows, delays may occur due to circumstances beyond our control.

These may include carrier disruptions, high order volumes, weather conditions, holidays, customs inspections, and fulfillment delays.

If your order is delayed beyond its estimated delivery window, please contact us for assistance.

7. Lost, Missing, or Damaged Shipments

If your order is missing, damaged during transit, or marked as delivered but cannot be located, please contact our customer support team promptly.

For mug-related shipping issues, we request that customers report the issue within 30 days of the delivery date or estimated delivery date to assist with our fulfillment partner’s investigation.

We will review reported issues and provide an appropriate resolution, which may include a replacement or refund where applicable.

This reporting period does not limit any rights customers may have under applicable consumer protection laws.

8. Incorrect Shipping Information

Customers are responsible for ensuring that their shipping information is accurate and complete at checkout.

If an incorrect shipping address is provided, please contact us immediately at Verohelpco@gmail.com.

We will make reasonable efforts to assist with corrections before shipment. However, changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

9. Returns & Refunds

Returns, refunds, damaged items, and replacement requests are governed by our separate Refund & Return Policy.

Certain products, including perishable coffee and tea, may not be eligible for change-of-mind returns.

Nothing in this Shipping & Fulfillment Policy excludes or restricts consumer rights that cannot lawfully be excluded.

10. Contact Information

For shipping enquiries, order tracking, or delivery concerns, please contact:

VÉRO Coffee & Tea Co.

Email: Verohelpco@gmail.com

Please include your order number and relevant details when contacting our support team.

Thank you for shopping with VÉRO Coffee & Tea Co.