Cancellation policy
Order Cancellation Policy
VÉRO Coffee & Tea Co.
Last Updated: October 10, 2026
At VÉRO Coffee & Tea Co., we understand that plans can change. We aim to process and fulfill orders efficiently while providing a straightforward cancellation process.
Please review our cancellation policy before placing an order.
1. Order Cancellation Requests
Customers may request to cancel an order by contacting us at Verohelpco@gmail.com as soon as possible after placing their order.
To request a cancellation, please include:
- Your full name
- Your order number
- The email address associated with your order
- Your reason for cancellation (optional)
We will review your request and confirm whether your order can still be cancelled.
Submitting a cancellation request does not guarantee cancellation.
2. Cancellation Before Processing
Orders may be cancelled if they have not yet entered processing, production, or fulfillment.
Because we work with multiple fulfillment partners, some orders may begin processing shortly after they are placed.
Once processing or production has begun, cancellation may no longer be possible.
If your cancellation is approved before processing begins, we will issue a refund to your original payment method, including any shipping charges paid for the cancelled order.
3. Cancellation After Processing or Shipment
Once an order has entered processing, production, or shipment, we cannot guarantee that it can be cancelled.
If your order has already shipped, cancellation is generally no longer possible.
Customers may refer to our Return & Refund Policy for information about eligible returns, damaged products, incorrect items, and refund requests.
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
4. Coffee and Tea Orders
Our coffee and tea products are fulfilled through a dedicated supplier.
Due to the nature of food products and our fulfillment process, cancellations may not be possible once an order has entered processing.
For health, hygiene, and food safety reasons, coffee and tea products generally cannot be returned for a change of mind once delivered.
If your order arrives damaged, defective, incorrect, or otherwise fails to meet applicable consumer guarantees, please contact us so we can assess an appropriate resolution.
5. Mug Orders
Our mugs are fulfilled separately through our print-on-demand fulfillment partner, Printful.
Because mugs may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.
Once a mug has entered production or has been shipped, cancellation may no longer be possible.
Please refer to our Return & Refund Policy for information about damaged, defective, or incorrect products.
6. Bundle Order Cancellations
Some VÉRO products are sold as bundles, including our Coffee + Mug Bundle.
Because bundle items may be fulfilled by different suppliers, individual products may enter processing at different times.
If you request to cancel a bundle:
- We will attempt to cancel all items that have not yet entered processing or production.
- Items already being processed, produced, or shipped may not be eligible for cancellation.
- Partial cancellations and refunds may be available depending on the fulfillment status of each item.
- Any applicable refund of shipping charges will be assessed based on the remaining order and our Shipping & Fulfillment Policy.
Please note that bundle items may arrive in separate packages, on different dates, and with different tracking numbers.
7. Subscription Cancellations
Customers enrolled in a VÉRO subscription may request to cancel their subscription at any time.
Cancellation will stop future subscription renewals and charges, but it will not automatically cancel an order that has already been created or entered processing.
Customers should cancel their subscription before their next scheduled billing date to avoid an additional renewal charge.
Subscription cancellations can be requested through the available subscription management options or by contacting Verohelpco@gmail.com.
Any refund requests for existing subscription orders will be assessed under our Return & Refund Policy and applicable consumer protection laws.
8. Refund Processing
If an order cancellation is approved, eligible refunds will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after approval, although the time taken for funds to appear in your account may vary depending on your bank or payment provider.
9. Contact Us
For cancellation requests or questions regarding your order, please contact:
VÉRO Coffee & Tea Co.
Email: Verohelpco@gmail.com
We recommend contacting us as soon as possible after placing your order to increase the likelihood of a successful cancellation.