Terms of service

Terms of Service

VÉRO Coffee & Tea Co.

Last Updated: October 10, 2026

1. Overview

Welcome to VÉRO Coffee & Tea Co. Throughout this website, the terms “we,” “us,” and “our” refer to VÉRO Coffee & Tea Co.

We operate this online store to provide customers with premium coffee, tea, mugs, accessories, and curated product bundles.

By accessing our website or purchasing our products, you agree to comply with these Terms of Service, including any additional policies referenced herein.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Please read these Terms carefully before using our website.

2. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state or jurisdiction, or have obtained permission from a parent or legal guardian where permitted by law.

You agree not to use our products or services for unlawful or unauthorized purposes.

You must not transmit viruses, malicious software, or other harmful code through our website.

We reserve the right to refuse or cancel orders where reasonably necessary, including suspected fraud, unlawful activity, or violations of these Terms.

3. Products and Availability

VÉRO Coffee & Tea Co. specializes in coffee, tea, drinkware, and related accessories.

We make reasonable efforts to ensure that product descriptions, photographs, prices, and availability information are accurate.

However, product appearance may vary slightly due to lighting, screen settings, packaging updates, or manufacturing differences.

We reserve the right to modify product offerings, discontinue products, or update prices without prior notice. Changes will not affect orders already accepted unless otherwise agreed or required by law.

All products are subject to availability.

4. Pricing and Payments

Prices displayed on our website are shown in the currency indicated at checkout, primarily United States Dollars (USD) for our US customers.

Applicable taxes, shipping charges, and other fees will be disclosed during checkout before payment is completed.

We accept payment methods displayed at checkout, which may include major credit and debit cards, Apple Pay, and other supported payment providers.

All payments are processed through secure third-party payment providers.

We do not intentionally store complete payment card details on our own systems.

We reserve the right to cancel orders affected by genuine pricing errors, subject to applicable consumer laws. If payment has already been collected for a canceled order, we will issue the appropriate refund.

5. Order Processing and Confirmation

After placing an order, you will receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted or dispatched.

Orders are subject to payment verification, product availability, and fulfillment confirmation.

Customers are responsible for providing accurate shipping addresses, contact information, and billing details.

If you notice an error in your order, please contact us as soon as possible at Verohelpco@gmail.com.

We cannot guarantee that an order can be modified or canceled after processing has begun.

6. Shipping and Fulfillment

VÉRO Coffee & Tea Co. works with independent fulfillment partners and suppliers to prepare and deliver our products.

Some products, including coffee, tea, and mugs, may be fulfilled by different suppliers.

Separate Shipments

When purchasing multiple products or a bundle, including our Coffee + Mug Bundle:

• Products may be packaged and shipped separately.
• Customers may receive multiple tracking numbers.
• Products may arrive on different dates.
• Separate shipments do not necessarily indicate missing items.

We aim to make the fulfillment process as convenient and transparent as possible.

United States Shipping

We offer free standard shipping within the United States on eligible orders where indicated on our website or at checkout.

Any applicable shipping fees will be clearly displayed before payment.

Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated.

Delivery may be affected by carrier delays, weather conditions, holidays, customs processing, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for further information.

7. Returns, Refunds, and Exchanges

Customer satisfaction is important to VÉRO Coffee & Tea Co.

Our returns and refunds are governed by our separate Refund Policy.

Due to hygiene, safety, and product-quality considerations, opened or used coffee and tea products generally cannot be returned for change of mind.

Unused and unopened products may be eligible for returns where permitted under our Refund Policy.

If your order arrives damaged, defective, incorrect, or otherwise fails to meet applicable consumer guarantees, please contact us at Verohelpco@gmail.com.

Nothing in these Terms excludes or limits consumer rights that cannot legally be excluded.

Please refer to our Refund Policy for eligibility, procedures, and applicable timeframes.

8. Product Bundles and Promotional Offers

VÉRO Coffee & Tea Co. may offer curated bundles, including combinations of coffee, tea, and mugs.

Bundle prices and promotional offers are valid only under the conditions displayed at the time of purchase.

Discount codes may be subject to expiration dates, eligibility requirements, and restrictions on combining promotions.

Products purchased as part of a bundle may be shipped separately by our fulfillment partners.

Where a bundle includes multiple items, customers will be informed that separate deliveries may occur.

Refunds involving bundles will be assessed according to our Refund Policy and applicable consumer laws.

9. Subscriptions and Recurring Purchases

Certain products may be available through subscription or recurring delivery programs.

When subscribing, customers agree to the recurring billing amount, frequency, and other subscription terms clearly disclosed before checkout.

Payments may be collected automatically through the selected payment method until the subscription is canceled.

Customers may manage or cancel subscriptions through the available customer account or subscription management process.

Cancellation will apply according to the terms disclosed at subscription checkout, including any applicable processing deadlines.

Any applicable subscription discounts or special offers will be explained before purchase.

10. Accuracy of Customer Information

You agree to provide current, complete, and accurate purchase and account information.

You are responsible for maintaining the confidentiality of your account credentials.

We are not responsible for delivery issues resulting from incorrect information supplied by customers, except where required by applicable law.

Please notify us promptly if your contact or payment information changes.

11. Intellectual Property

All original website content belonging to VÉRO Coffee & Tea Co., including branding, logos, graphics, product descriptions, photographs, and website design elements, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected materials without prior written permission, except where legally permitted.

Third-party trademarks and materials remain the property of their respective owners.

12. Third-Party Services

Our website may contain links to external websites or integrate third-party services, including payment processors, delivery companies, and subscription providers.

We do not control the content or practices of independent third-party websites.

Your use of third-party services may be subject to their own terms and privacy policies.

Nothing in this section limits our responsibilities to customers under applicable consumer protection laws.

13. Privacy and Personal Information

We respect customer privacy and are committed to handling personal information responsibly.

Information collected through our website may include names, email addresses, delivery addresses, order details, and payment-related information.

Personal information is handled according to our Privacy Policy and applicable privacy laws.

We may share information with payment processors, shipping providers, and fulfillment partners where necessary to process and deliver orders.

For more information, please review our Privacy Policy.

14. Limitation of Liability

To the maximum extent permitted by applicable law, VÉRO Coffee & Tea Co. will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

We do not guarantee that our website will operate without interruption or technical errors.

Nothing in these Terms excludes, restricts, or modifies any statutory rights, guarantees, remedies, or liabilities that cannot legally be excluded, including applicable rights under the Australian Consumer Law.

15. Prohibited Uses

You agree not to use our website to:

• Engage in fraudulent or unlawful activities.
• Violate intellectual property rights.
• Upload harmful software or malicious code.
• Attempt unauthorized access to our systems.
• Interfere with website security or functionality.
• Submit deliberately false or misleading information.

We may restrict access or cancel transactions where reasonably necessary to address these activities.

16. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service from time to time.

Changes will be published on this page with an updated revision date.

Where required by law, we will provide additional notice or obtain consent.

Continued use of our website after updated Terms take effect constitutes acceptance to the extent permitted by applicable law.

17. Governing Law

These Terms of Service are governed by the applicable laws of Western Australia and the Commonwealth of Australia, subject to mandatory consumer protection laws that may apply in the customer’s jurisdiction.

Nothing in these Terms limits any mandatory rights available to customers under applicable laws.

18. Contact Information

For questions regarding these Terms of Service, orders, shipping, refunds, or other customer service matters, please contact:

VÉRO Coffee & Tea Co.

Email: Verohelpco@gmail.com

Business Location: Western Australia, Australia

Business Structure: Australian Sole Trader

ABN: 80551709107

We aim to respond to customer enquiries as promptly as reasonably possible.

Thank you for choosing VÉRO Coffee & Tea Co.

We appreciate your support and look forward to being part of your daily coffee and tea ritual.