Refund policy

Return & Refund Policy

VÉRO Coffee & Tea Co.

Last updated: October 10, 2026

At VÉRO Coffee & Tea Co., we are committed to providing premium coffee, tea, and accessories that enhance your everyday experience.

We want you to shop with confidence. Please review our return and refund policy below.

1. 30-Day Return Policy

We have a 30-day return policy for eligible non-consumable products, meaning you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be:

  • In the same condition that you received it.
  • Unused and undamaged.
  • In its original packaging.
  • Accompanied by a receipt or proof of purchase.

To start a return, please contact us at Verohelpco@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package.

Please do not send items back without first contacting us, as unauthorised returns may not be accepted.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

2. Coffee & Tea Products

Due to the consumable nature of our coffee and tea products, we do not accept returns or exchanges for change-of-mind purchases.

However, if your product arrives damaged, defective, incorrect, or otherwise fails to meet applicable consumer protection requirements, please contact us at Verohelpco@gmail.com.

We will assess the issue and arrange an appropriate remedy, which may include a replacement or refund.

3. Mugs & Accessories

Mugs and accessories may be returned within 30 days of delivery, provided they are unused, undamaged, and in their original packaging.

If your mug arrives broken, damaged, defective, or incorrect, please contact us with your order number and photographs of the issue, where possible.

We will work with our fulfillment partners to arrange an appropriate resolution.

4. Coffee + Mug Bundles

Our coffee and mug bundles are fulfilled through separate suppliers.

As a result, your items may:

  • Arrive in separate packages.
  • Have different tracking numbers.
  • Be delivered on different dates.

This is part of our normal fulfillment process and does not mean your order is incomplete.

If you wish to return an eligible item from a bundle, please contact us before sending anything back.

Change-of-mind returns for bundles are limited to eligible non-consumable items. Any partial refund will take into account the original bundle discount, and the amount will be explained before the return is completed.

If any bundle item is damaged, defective, incorrect, or missing, we will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

5. Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged, or incorrect.

Email Verohelpco@gmail.com with:

  • Your order number.
  • A description of the issue.
  • Photographs of the affected product and packaging, if available.

We will review your request and work toward a suitable resolution.

Reporting an issue promptly helps us investigate it, but does not limit your statutory consumer rights.

6. Exceptions / Non-Returnable Items

We do not accept change-of-mind returns for:

  • Coffee and tea products.
  • Used or damaged mugs and accessories.
  • Personalised or custom-made products.
  • Gift cards.
  • Final-sale items clearly identified as non-returnable before purchase.

These restrictions do not affect your rights to remedies for defective, damaged, incorrect, or otherwise non-compliant products under applicable law.

7. Exchanges

If you would like a different eligible product, please contact us to arrange a return.

Once your return is accepted, you may place a separate order for the replacement product.

For defective or incorrect items, please contact us directly so we can arrange an appropriate remedy without requiring an unnecessary new purchase.

8. Order Cancellations

If you need to cancel an order, please email Verohelpco@gmail.com as soon as possible.

We will attempt to cancel the order before it has been processed or dispatched.

Once an order has entered fulfillment, cancellation may no longer be possible.

Any applicable consumer cancellation and refund rights remain unaffected.

9. Refunds

We will notify you once we have received and inspected your eligible return, or reviewed your refund request, and inform you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, or sooner where required by law.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Verohelpco@gmail.com.

10. Consumer Protection Rights

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded.

Where required by applicable law, customers may be entitled to a refund, replacement, repair, or other appropriate remedy.

11. Contact Information

For questions regarding returns, refunds, damaged items, or orders, please contact:

VÉRO Coffee & Tea Co.

Email: Verohelpco@gmail.com

We aim to respond to customer enquiries within 1–2 business days.

Thank you for choosing VÉRO Coffee & Tea Co.